FollowMyHealth FAQs

Here are answers to some commonly asked questions about our FollowMyHealth patient portal.

What if I forgot my username and/or password?

Click the 'Forgot your password?' link on the login page. You will need to enter your username, email address and the security answer you provided when you created your FollowMyHealth secure account. After you answer the question, you will receive an email with a link to reset your password.

If you forgot your username, go to the original verification email sent by FollowMyHealth to confirm creation of your secure account. If you can’t find it, please email myHealthcare@uci.edu and request an invitation to create a new account. We do not keep usernames at this time.

If you forgot your username or password for other authentication websites (Facebook, Google, Yahoo and Microsoft Live ID), please follow the directions on those websites for retrieving your username and password.

How do I access my account with my mobile phone?

Once you are logged onto your account on a computer, you can download FollowMyHealth's free mobile app to your Apple or Android device.

Learn how ›

Why can't I see my routine test results?

Most routine tests that are legally releasable in California display within four to 10 days after the results are posted to your medical record.

Possible reasons your lab results may not display are:

  • Several types of lab tests are legally blocked from release in California. If your lab tests are not displayed, please send a secure message to your healthcare provider.
  • Not all tests are run daily. Results may be delayed because some tests are only run a few times a week.
  • Your healthcare provider may place a hold on the release of lab results if he or she wants to tell you the results by phone or in person.
  • Results of lab tests performed at Quest Diagnostics may be delayed up to two weeks.

What should I do if my test is abnormal?

If your lab results are unexpectedly abnormal and you have not heard from your healthcare provider, please send a secure health message to your provider or call 714-456-7002

Depending on your condition, some test results can be “borderline” normal.

Please keep in mind that after a long holiday weekend, your healthcare provider may not have seen your test results before you do.

Can I correct a discrepancy in my medical record, such as allergies or health problems?

Corrections to an official UC Irvine Health medical record must be requested in writing to the Health Information Management team to ensure patient privacy and security.

Please document your concern(s) and provide the patient’s name, birth date and medical record number (if available). Mail your correspondence to:

Health Information Management
UC Irvine Medical Center
Building 25A
101 The City Drive South, Orange, CA 92868

How can I get a copy of my medical records?

Copies of medical records are available on request. 

View instructions on how to request medical record copies ›

Contact Us

For questions or assistance with the UC Irvine Health patient portal:

  • Email: myHealthcare@uci.edu
  • Phone: 714-456-7004 (Monday through Friday, 8 a.m. to 4:30 p.m., except holidays)

Just need to pay your bill?

UC Irvine Health patients can pay bills online — without a patient portal account.

Access myHealthcare

During a brief transition period, you can still access your existing myHealthcare account. Log in here ›